Everything You Need To Know About Volaris Airlines

Volaris, formally known as Concesionaria Vuela Compañia de Aviacion, S.A.B, de C.V., is a Mexican low-cost airline based in Santa Fe, Alvaro Obregon, Mexico City. It is Mexico’s second-largest airline, with 66 destinations in the Americas, including both local and international flights. It is known as the leading airline in the domestic market, with 92 fleets and 28 percent domestic traffic. Guadalajara, Mexico City, and Tijuana are the primary hubs. Cancun, Leon, and Monterrey are among the focal cities.

Volaris offers travelers an extremely low flight fare as a Low Cost Carrier. Because they didn’t charge much, travelers are expected to pay for seat sections, baggage, and drinks/snacks, among other things. It is critical to understand this in order to avoid disappointment. However, if you want a pleasant and comfortable flight while saving money on a flight, Volaris is the way to go.


The adult flying with the newborn is not permitted to seat in an emergency escape row for reasons of onboard safety.

One adult may fly with two kids as long as one is in a car seat (licenced for use on aircraft) and the other is on the parent’s lap.

If your child has chickenpox, measles, or another viral sickness, you won’t be able to travel with them. For additional information, go to Medical Assistance.

This service is only available if your child is between the ages of 7 and 2. You must pay the entire ticket if your child turns two before your flight’s departure date.

For your baby, you must offer appropriate identity. This might be something like a birth certificate or a passport.

When flying internationally, you must have a passport and, if necessary, a visa.

The service costs are per person, per flight, and are non-transferable.



To fly by plane alone, you must be at least 18 years old. We provide the Volaris is with You service if a minor will be travelling alone. When you arrive at the Volaris check-in desk, personnel will assist you in every way they can to ensure that your trip is a success.

What is included in the service?

It entails assisting unaccompanied minors from the point of origin, throughout the flight, and until they arrive at their destination airport. It excludes transportation to and from regions outside of the Airport.


Unaccompanied minors are children aged 5 to 11 who travel alone and are only permitted to travel with Volaris is with You. When kids are 12 to 17 years old, they can choose whether or not to use the program when travelling alone. In both circumstances, the minor must be accompanied by someone over the age of 18 to the Volaris check-in counter.

Minors under the age of five:

Children from 2 to 4 years old may travel as unaccompanied minors only if accompanied by a family member aged 12 to 17. Both will be deemed unaccompanied kids in this instance, and they will need to use the Volaris is with You service.


Plans don’t always go according to plan. Things happen that are unexpected and unplanned, and we are occasionally forced to adjust our plans. Volaris Airlines allows guests to make adjustments to their reservations in situations like this. It could be in terms of date, time, seats, luggage, or a person’s name.

For travellers flying to or from the United States, there is a 24-hour free change policy after booking, as long as the ticket is made at least seven days before departure. You have until the end of this time frame to make any necessary modifications.

For some itineraries, passengers have until 4 hours before departure to make changes.

Any adjustments made after the booking must be paid for by all other travellers. The newly selected flight should also be on the same itinerary and depart from the same airport as the previously booked flight. There is no set charge or penalty for changing a ticket; the fee or penalty is determined by the fare rules of the specific ticket. Passengers must pay any change fees/penalties, as well as any fare difference, if any, at the time of change.

Volaris Airlines also provides a same-day flight change service to its customers, which is available up to one hour before the scheduled departure time. As a result, please remember to complete any necessary modifications 1 hour prior to departure. This, however, is only applicable to short-haul flights.


Given that COVID 19 has stopped many people from travelling, Volaris Airlines has permitted passengers to make changes for free or at a very reduced cost.

Unfortunately, the airline is also suffering a significant loss as a result of the epidemic, thus no free cancellations have been offered thus far. At this time, the cancellation policy only applies to travellers travelling to and from the United States.


Volaris Airlines provides travellers with a 24-hour free cancellation period after making a reservation if it is made seven days or more before departure. In this situation, regardless of whether your fare is refundable or non-refundable, you will receive a refund. This policy only applies to passengers travelling to or from the United States.

If your scheduled flight departs within 24 hours of booking, you can seek a cancellation and refund from the airline three hours or more before departure.


If a passenger’s flight is delayed or cancelled for any reason, the airline may offer the passenger a schedule change, which the passenger may accept or refuse.

They have the option of accepting the scheduling change or requesting a refund.

The credit will be applied to your base fare and any additional services purchased, and you must book your next flight within 180 days of the issuance date for any travel date within 12 months of the issuance date. 

In such a case, the airline may be able to cite some factual circumstances as the cause for the cancellation. There could be a natural disaster, a state of emergency, security concerns, an operation failure, a lack of passengers, pilot troubles, a mechanical error, and so on.


If a passenger cancels due to extenuating circumstances such as a family death, illness, medical concerns, judicial order, strikes, government order, etc., he or she may not be charged a cancellation fee. Passengers just need to produce proof in the form of the documents requested by the airline.


If you cancel your flight within 24 hours of its scheduled departure time, you will be charged a cancellation fee ranging from $100 to $400.

If you cancel within 24 hours of your reservation, you will be charged a cancellation fee ranging from $100 to $500.


A no-show is defined as a passenger who fails to cancel before the planned departure time, regardless of fare class.

Passengers who are marked as no-shows are not entitled for payment.

Please cancel your ticket before your scheduled departure date and time, as stated by your price type, otherwise the entire value of the ticket will be forfeited and you will receive nothing.


Volaris does not normally accept refunds for flight cancellations. If any cancellations or refunds are necessary, they will be made in all segments of your schedule. If you have a round trip, for example, you should cancel and receive a refund for the entire trip. Only one segment or one direction of the booking can be changed, cancelled, or refunded.

You may still be able to cancel your flight if you have already checked in online or at the airport, but there will be no refund.

However, as previously noted, the airline permits travellers to sell their tickets by allowing them to modify their entire names. You can reclaim the money you spent for your flight in this way, even if the airline does not offer a straight refund.

If the airline owes you a refund, you will get it within a few business days of cancelling your flight. And the amount that will be reimbursed to you will be credited to the account that you used to make your reservation. If it doesn’t work for any reason, you’ll be prompted to provide a different account.


Volaris Airline offers a wide range of luggage options:

*Allowance for carry-on bags:

Basic Vuela – 1 personal item

Vuela Classic -1 Personal item and 1 Carryon bag are included in the 

Vuela Plus – one personal item and two carryon bags, totaling 10kg

The maximum measurement should not be greater than:

Total length of personal item: 14 Length /18 Breadth/8 inches Height

Carry-on overall length: 22 Lenght/16 Breadth /10nchesHeaight , weight: 10kg

Volaris allows a newborn to carry a 10kg sack with a total length of 9.8/15.7/15.7 inches.

*Bags that were checked

The checked bag’s linear dimensions and weight, including handles and wheels, shall not exceed 68 inches and 25 pounds.

0 checked luggage with Vuela Basic

0 checked luggage Vuela Classic

1 checked luggage, 22kg Vuela Plus

Additional checked luggage should not exceed 68 linear inches in length, including handles and wheels, and should not weigh more than 25 kg. Per passenger, a maximum of five baggage can be transported. If your bag is longer than 68 linear inches, it will be considered excessive and overweight, and you will be charged an additional fee.


You may bring your pet on board if the combined weight of your pet and carrier does not exceed 10 kg (22 lb). You must check in your pet if the total weight of your pet and carrier is less than 45 kg (100 lb). Check the breed restrictions before your journey to ensure your pet’s safety.


Dimensions of the pet carrier: Your pet must travel in an approved air travel carrier that is fully closed and measures no more than 44 cm long, 30 cm wide, and 19 cm high. Within the container, your pet must be able to move about. You may bring your pet on board if the combined weight of your pet and carrier does not exceed 10 kg (22lb). You must check in your pet if the total weight of your pet and carrier is less than 45 kg (100lb).

Check the breed restrictions before your journey to ensure your pet’s safety.

Type of carrier: If you’re travelling with a dog, the carrier you use to transport it could be made of cotton or tough plastic. It must be strong if travelling with a cat (plastic). It must meet with measurements and regulations in both circumstances.

On board the plane: The carrier must be secured with a plastic clamp given at the airport to ensure that your pet does not escape during the flight. During the flight, place the carrier beneath the seat in front of you and the rest of your belongings in the overhead bins.

Checked pet

Dimensions and weight of the carrier: The carrier’s and your pet’s total weight shall not exceed 100 pounds (45 kg). The entire length, width, and height must not exceed 62 inches. If the carrier exceeds the maximum permitted, additional fees will apply. Inside the carrier, your pet must be able to freely spin on its axis and stand up on all four paws.

Features of the Carrier: The carrier should be robust, clean, waterproof, properly ventilated, wheel-free, and free of things that could harm your pet. It should also be scratch-proof, have an anti-escape closure, and carry handles.

Information about yourself and how to reach you: Your contact details (name, phone number, and address) as well as the pet’s identity information must be written on the carrier (name, age and sex).

Leak-proof containers with pet food and water (supplied by the passenger) can be placed within the carrier as needed for the trip. Absorbent material or kitty litter, as well as odour neutralizers, must be included in the carrier. 

If your pet is checked in (i.e., in the cargo hold), it is critical that you get it as quickly as possible after arriving at the baggage claim conveyor belt.

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