ALITALIA AIRLINES

ALITALIA AIRLINE CANCELLATION POLICY RELATED TO COVID 19 PANDEMIC

Alitalia Airlines has been so generous to its passengers considering the fact that COVID 19 pandemic has prevented us from taking flights. They have allowed passengers to make changes and cancel with no fee at all or with very less penalty.

Passengers who have flights that have been canceled or delayed for at least 5 hours are given the facility to change their booking date to 7 days earlier or later than the previously booked departure date for free.  

You can make these changes within 1 year from the canceled flight.

If you just canceled it and didn’t book a new date or didn’t take the airline scheduled date, you may be given a voucher equal to the amount you paid for your booking. A voucher amount equal to the remaining value if you partially used a ticket will be given. This voucher will bear your name but you can use it to book it for another third party.

This voucher concept will apply only to flights that were scheduled from 11 March 2020 to 31 October 2020 and were canceled within 31 August 2020.  And please be informed that the voucher will be valid for 18 months from the issuance date. You can apply for a voucher till 31 December 2020.

If you didn’t use the voucher in 18 months, you will be given a refund, full or partial according to your reservation.

The same voucher concept will be applied for flights booked by September 30, 2021, ie, for departures from November 1 2020 to December 31, 2021. But here, you can apply for a voucher until 30 September 2021.

If you are applying for a refund you have to do it before the departure date.  And if you booked your reservation from Alitalia sales channels, you will be able to request a refund from a link you get on your cancellation email. However, if you booked it with a travel agency or a third party, you need to contact them to make the request.

Considering the COVID 19 pandemic, if passengers don’t want to or can’t travel on the scheduled date, passengers can change or cancel their booking.

If a passenger

-booked a reservation by 30 April 2020 for travel dates between 1 October 2020 and 30 April 2021

– booked a reservation by 1 August 2020 and 30 September 2021 for travel dates between 31 October 2020 and 31 December 2021

– booked a reservation by 1 May and 31 July 2020 for travel dates before 31 July 2021

– booked a reservation before 30 April 2020 for travel dates between 11 March and 30 September 2020

and cancelled it before departure and is not marked as no-show in any case, you would be able to change dates with no fee. The passengers who are under this category can also apply for a refund or a voucher. Full refund in case of wholly unused ticket and partial refund for partially used ticket. Voucher worth equal to the amount you paid for your ticket. It will be valid for a year.

Passengers who have a cancelled booking with Millemiglia award can ask for a change of date 7 days before or after the cancellation date. And they should travel within 1 year from the cancellation date. This rule applies to tickets which are requested by 30 September 2021 for flight up till 31 December 2021

ALITALIA 24 HOURS FREE CANCELATION POLICY

 

Alitalia Airline allows free changes 24 hours within booking regardless of your fare type i.e., refundable or non-refundable. Do keep in mind that changes can be made in the way it was booked. For example, if you booked online, you have to change online, if you booked through a third party, you have to make changes through that third party, and if you booked with the airline directly, you have to make changes with the airline themselves. Passengers are given the chance to make changes in dates, time, meals, seats, etc. given that it is under a 24 hours free change period after booking.

 If you cancel after 24 hours after booking, there will be a cancellation penalty charged to you based on your fare base and date of cancellation. And if for both full and partial cancellation, there will be an administration fee of 30 USD.

ALITALIA POLICY ON AIRLINE DELAYS AND CANCELLATION

 If the airline delays or cancels any passenger’s flight for any reason, the airline will make a schedule change for the passenger and it is totally up to the passenger to accept that or not. They can choose to accept the schedule change or ask for refund/credit instead.

If a passenger asks for a refund, there shall be a full refund and I will be processed in 7 business days. However, if a passenger agrees to a schedule change, he/she will be given an opportunity to choose a seat and meals for free of cost. Aso, if there is any long connecting flight, the airline will cover the hotel stay and airport transfer charge.

In a case like this, the airline can name some factual situation as the reason for cancellation. For instance, there can be natural calamity, state emergency, security concerns, operation failure, lack of passengers, issues with the pilots, mechanical error, etc.

ALITALIA POLICY ON PASSENGER’S INVOLUNTARY CANCELLATION

 If a passenger is cancelling because of any extenuating circumstances like death in a family, sickness, any medical issues, judicial order, strikes, government order etc., there will be no cancellation fee charged to him/her. The passenger only has to give the documents which the airline will ask for as evidence.

ALITALIA NO-SHOW POLICY

If any passenger fails to cancel before the departure time regardless of the fare type they have, they will be marked as a no-show. No passenger is eligible for a refund if they are marked as a no-show. The whole value of the ticket will be forfeited and you shall not get anything so, please make sure to cancel it before your departure date and time based on your fare time.

 

ALITALIA REFUND POLICY

Alitalia allows eligible passengers to request for a refund in the way it was booked. In other words, if you booked through a third party, a request has to be made to that third party, and if you booked with the airline, the airline will make the refund for you.

Refund amount will depend upon the fare type, time and date of cancelling, etc.  Please be informed that airport and security taxes are refundable to all types of fares. However, service charges are not refundable.

ALITALIA CANCELLATION STEPS

Passengers can make cancellations in a few ways. You can cancel it by yourself on the airline’s official website or app. You can also contact the airline’s reservation team to cancel it for you or you can simply cancel it through a third party with whom you booked your reservation.

If a passenger wants to cancel online or on app, we suggest you to follow these steps:

-First of all, log in

-Skip the login process if you already have the airline account

-Tap on the button “My Trip”/ “My Booking”

-Choose the booking which you want to cancel from the available flights

-Press on cancellation

-Confirm the cancellation from the pop–up message by clicking “Yes”

-After your trip is canceled, you can claim a refund if you are eligible

If you are eligible for a refund, you will get it in 7-10 business days according to your mode of payment and to the account with which you paid for your flight.

If you are cancelling by calling the airline, you need to call XXXXXXXXXXX. You will be asked for your confirmation code, first name and last name to verify your reservation. And there, you can simply tell the reservation team’s agent whoever is assisting you to cancel certain flights for you. And while you are at it, you can check with them if your ticket is eligible for a refund. You can ask them any doubts and query you have related to your ticket.

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