Silver airways
Headquartered in Fort Lauderdale-Hollywood International Airport, Silver Airways was founded in 2011 and currently serves 28 destinations across the United States, Bahamas and the Caribbean. The airline has a total fleet strength of 21 consisting of ATR 42-600, ATR 72-600, SAAB 340 and The Seaplane.
The company is under the Versa Capital Management LLC and in 2018 acquired Seaborne Airlines to give customers a chance of getting more access into the Caribbean. So, if you intend on flying with Silver Airways on your next business or pleasure trip then here is all you need to know to have a convenient and hassle free flight with SILVER AIRWAYS.
Check in
For convenient and easy check-ins Silver Airways recommends its passengers to have online check-in done for free to avoid lines and congestion. Online and mobile check-in option is available to passengers up to two hours prior to the scheduled departure of the flight. Passengers can log on to the official Silver Airways Website at www.silverairways.com to check-in or download the mobile app via Play store or App store for Android or iOS respectively to avail mobile check-in facilities. All mobile, website and airport check-in provided by Silver Airways are free.
Silver Airways Refund Policy
At Silver Airways passenger are given an option to book from three type of fare tickets that provides passengers with various perk and benefits. The different types of fares with their perks have been explained in the table given below:
FARE PERKS | REFUNDABLE | FREEDOM | ESCAPE |
REFUNDABLE | AVAILABLE | NOT AVAILABLE | NOT AVAILABLE |
FREE TICKET CHANGES | AVAILABLE | AVAILABLE | NOT AVAILABLE |
FREE SEAT ASSIGNMENT | AVAILABLE | AVAILABLE | NOT AVAILABLE |
LAST MINUTE RESCHEDULE | NOT AVAILABLE | AVAILABLE | NOT AVAILABLE |
Refund Protection
REFUND PROTECTION: If passengers wish to avail refund benefits for any uncertain trips for any fare ticket they can choose to avail Silver Airways Refund Protection where for just $49. Under Refund Protection the $49 one-way trip benefit affords passengers an easy refund if you cancel up to 7 days prior to the flight’s scheduled departure. This benefit is only exclusively available on SilverAirways.com.
Refund Protection in non-refundable
Refund Protection can only be applied on new reservations.
Refund Protection also effectively waives change fees and charges for non-refundable tickets.
Refund Protection cannot be availed if there are less than 7 days left before the flights scheduled departure.
For refund related query or process, passengers can contact customer service at 801-401-9100 between 6AM and 9PM EST.
Booking Charges
Booking related charges are not charged when reservations/bookings are made online. A $25 call centre and airport charge is levied when reservations are made via call or at the airport.
Change Charges
While making changes to existing reservations, differences in new fare booking along with Change fares are levied as below:
REFUNDABLE FARE | NO CHANGE FEE APART FROM FARE DIFFERENCE |
FREEDOM FARE | NO CHANGE FEE APART FROM FARE DIFFERENCE |
ESCAPE FARE | DOMESTIC FLIGHT: $50 INTERNATIONAL FLIGHT: $100 |
Cancellation Charges
The following cancellation charges are applicable if cancellations are to be made at least 24 hours prior to the flight’s scheduled departure.
REFUNDABLE FARE | NO CANCELLATION CHARGE |
FREEDOM FARE | NO CANCELLATION CHARGE |
ESCAPE FARE | DOMESTIC FLIGHT: $50 INTERNATIONAL FLIGHT: $100 |
Cancellations made within less than 24 hours of the flights scheduled departure will result in forfeiture of the full amount of booking.
Rescheduling
If passengers wish to reschedule their already existing flight reservation and bookings, then the following relevant charges shall be levied.
|
SERVICE |
WEBSITE/CALL/AIRPORT |
|
RESCHEDULING FOR SAME DAY FLIGHT IN THE SAME CLASS: MJST BE FOR ONE WAY CONFIRMED FOR THE SAME FARE, SAME ORIGIN AND SAME DESTINATION |
$39 |
|
RESHEDULING FOR SAME DAY FLIGHT IN ANY DIFFERENT CLASS: FARE CLASS MAY BE CHANGED BUT MUST BE FOR THE SAME ORIGIN AND DESTINATION |
$99 |
MISCELLANEOUS CHARGES:
Pets in Cabin for one way per carrier: $98
Unaccompanied Minors between the age of 5 to 13 for one minor one way: $99
Silver Airways Baggage Policy
Each passenger is allowed by Silver Airways One Personal Item and One Carry-on bag free of cost. Passengers must make sure that the personal item can fit easily under the seat or an overhead cabin.
All Checked baggage are charged per bag, per passenger and for one way only. Checked Baggage are allowed to be a maximum weight of 50 pounds/ 23 kilos per bag with a max dimension of 62 inches/157 cms per bag.
All checked in baggage services availed at the airport will incur an additional fee of $5.
ROUTES
1ST CHECKED IN BAGGAGE $30
2ND CHECKED IN BAGGAGE $40
FOR TRAVEL WITHIN THE CONTINENTAL U.S. AND FOR TRAVEL ORIGINATING IN ST. CROIX AND ST. THOMAS, EXCLUDING THE FOLLOWING ROUTES:
FT. LAUDERDALE – KEY WEST
FT. LAUDERDALE – ORLANDO
ORLANDO – PENSACOLA
TAMPA – PENSACOLA
TAMPA – KEY WEST
FOR TRAVEL WITHIN THE CONTINENTAL U.S. AND FOR TRAVEL ORIGINATING IN ST. CROIX AND ST. THOMAS, EXCLUDING THE FOLLOWING ROUTES:
| $30 | $40 |
FOR TRAVEL BETWEEN THE CONTINENTAL U.S. AND THE BAHAMAS AND FOR TRAVEL IN THE CARIBBEAN†, EXCLUDING THE FOLLOWING ROUTES:
| $39 | $44 |
| $35 | $45 |
| $43 | $50 |
| $45 | $50 |
Silver Airways Extra Baggage and Weight Policy
BAG TYPE | BAG SERVICE CHARGE |
THIRD CHECKED BAG | $100 |
OVERWEIGHT BAG (51 – 70 LBS / 62 LINEAR INCHES) | CHECKED BAG SERVICE CHARGE PLUS $50 |
OVERWEIGHT BAG (71 – 100 LBS / 62 LINEAR INCHES) | CHECKED BAG SERVICE PLUS $100 |
OVERSIZED BAG (63-115 LINEAR INCHES) | CHECKED BAG SERVICE PLUS $100 |
SPORTING EQUIPMENT | CHECKED BAG SERVICE PLUS OVERWEIGHT SERVICE CHARGES APPLY |
If traveling on the seaplane, please ask Reservations about your oversized item by calling 787-946-7800 or toll-free 866-359-8784 item by calling 787-946-7800 or toll-free 866-359-8784
All sporting goods and equipment will be treated as any other checked baggage and applicable charges will be levied according to baggage policies. Maximum length for any item is 84 inches.