Iberia Airlines
Iberia Airlines, the flag carrier of Spain, has a rich and fascinating history that spans over nine decades. Founded in 1927, Iberia began its journey as a small airline operating domestic flights within Spain. Its first flight, from Madrid to Barcelona, took place on December 28, 1927, using a single-engine De Havilland DH.66 Hercules biplane.
In its early years, Iberia focused on expanding its domestic network and later ventured into international routes, connecting Spain with Europe, Africa, and Latin America. The airline’s growth was temporarily halted during the Spanish Civil War (1936-1939), but it resumed operations after the war, rebuilding its fleet and expanding its network.
A significant milestone in Iberia’s history was joining the International Air Transport Association (IATA) in 1953, which facilitated its growth and collaboration with other airlines. This led to the expansion of Iberia’s international routes, further solidifying its position as a leading airline in Europe and beyond.
In the 1990s, Iberia continued to grow through mergers with two Spanish airlines, Aviaco and Viva Air. This strategic move strengthened Iberia’s market presence and allowed it to offer an even wider range of destinations.
As the aviation industry evolved, Iberia adapted to the changing landscape by privatizing in 1999 and becoming a part of the European Aviation System (EAS), which later became the European Common Aviation Area (ECAA). This integration allowed Iberia to benefit from the liberalization of the European air transport market and enhance its competitiveness. In 2011, Iberia and British Airways merged to form the International Airlines Group (IAG), creating one of the world’s largest airline groups. Iberia remains a separate brand within IAG, maintaining its unique identity and operations.
Today, Iberia operates a modern fleet of aircraft, serving over 100 destinations in 39 countries across Europe, the Americas, Africa, and Asia. With a commitment to customer service, innovation, and sustainability, Iberia continues to connect Spain and the world, honoring its storied history while looking forward to a bright future.
Overview of services offered:
Flight Services: Iberia operates flights to over 100 destinations in 39 countries across Europe, the Americas, Africa, and Asia. The airline offers both economy and business class cabins, providing passengers with a choice of seating options and in-flight amenities.
Frequent Flyer Program: Iberia Plus is the airline’s frequent flyer program, which allows passengers to earn and redeem points (Avios) for flights, upgrades, hotel stays, car rentals, and more. Iberia Plus members can also enjoy exclusive benefits such as priority check-in, extra baggage allowance, and lounge access.
Baggage Services: Iberia offers baggage allowance based on the route, class of service, and frequent flyer status. Passengers can check-in their luggage at the airport or online, and track their bags throughout their journey using the WorldTracer service.
Online Services: Iberia provides a variety of online services, including online check-in, flight status updates, and mobile apps for iOS and Android devices. These tools enable passengers to manage their bookings, select their seats, and print or download boarding passes.
Special Assistance: Iberia is committed to providing a positive travel experience for passengers with special needs. The airline offers assistance for unaccompanied minors, passengers with disabilities, and those traveling with pets or special items such as sports equipment.
In-Flight Amenities: Iberia’s in-flight services include personal entertainment systems, Wi-Fi connectivity, and a variety of meal options. The airline caters to different dietary requirements, including vegetarian, vegan, and gluten-free meals.
Loyalty Program Partners: Iberia has partnerships with various hotels, car rental companies, and other businesses, allowing passengers to earn and redeem Avios points with these partners.
Customer Support: Iberia offers customer support through various channels, including phone, email, and live chat. Passengers can contact Iberia’s customer service team for assistance with bookings, changes, cancellations, and other inquiries.
Sustainability: Iberia is committed to reducing its carbon footprint and promoting sustainable practices. The airline has implemented various initiatives, such as using more fuel-efficient aircraft, optimizing flight routes, and promoting eco-friendly in-flight products.
These services demonstrate Iberia’s dedication to providing a high-quality travel experience for its passengers while maintaining a strong commitment to customer satisfaction, innovation, and sustainability.
Frequent Flyer Program:
Iberia Plus is the frequent flyer program of Iberia Airlines, offering passengers a rewarding way to earn and redeem points, known as Avios. With Iberia Plus, you can enjoy exclusive benefits, discounts, and services tailored to your travel preferences.
Key Features of Iberia Plus:
- Earning Avios: As an Iberia Plus member, you can earn Avios points by flying with Iberia and its partner airlines, including British Airways, Aer Lingus, and Vueling. Additionally, you can earn Avios by using Iberia’s hotel, car rental, and retail partners.
- Redeeming Avios: You can redeem your Avios for flights, flight upgrades, hotel stays, car rentals, and more. Iberia Plus members can also use their Avios to purchase products from the Iberia Plus online store.
- Exclusive Benefits: Iberia Plus offers various membership tiers, including Iberia Plus Oro (Silver), Iberia Plus Platino (Gold), and Iberia Plus Infinita (Platinum), each with its own set of exclusive benefits. These benefits include priority check-in, extra baggage allowance, lounge access, and more.
- Partner Programs: Iberia Plus has partnerships with other airlines, hotels, car rental companies, and retailers, allowing you to earn and redeem Avios with these partners.
- Family Accounts: Iberia Plus allows you to create a family account, enabling family members to pool their Avios together, making it easier to earn and redeem rewards.
- Manage Your Account Online: Iberia Plus members can manage their account online, view their Avios balance, book flights, and access exclusive offers.
Join Iberia Plus today and start enjoying the benefits of Iberia Airlines’ frequent flyer program. Earn Avios points with every flight, hotel stay, or car rental, and unlock exclusive rewards tailored to your travel preference
How to join and earn points:
Joining Iberia Plus is easy and free.
To become an Iberia Plus member and start earning Avios points, follow these simple steps:
- Visit the Iberia Plus website: Go to the Iberia Plus website (https://www.iberia.com/iberia-plus/) and click on the “Join Now” button.
- Fill Out the Application Form: Provide the necessary information, including your name, email address, and country of residence.
- Create a Username and Password: Choose a unique username and password for your Iberia Plus account.
- Confirm Your Account: Check your email for a confirmation message from Iberia Plus. Follow the instructions to activate your account.
- Add Your Details: Log in to your Iberia Plus account and add your personal details, such as your date of birth, phone number, and mailing address.
Now that you’ve joined Iberia Plus, you can start earning Avios points in various ways:
- Flying with Iberia and Partner Airlines: Earn Avios points by flying with Iberia, British Airways, Aer Lingus, Vueling, and other Iberia Plus partner airlines. The number of Avios points you earn depends on the distance flown, the class of service, and your membership tier.
- Hotel Stays: Earn Avios points by booking hotel stays with Iberia Plus hotel partners, such as IHG, Marriott, and Hilton.
- Car Rentals: Rent a car with Iberia Plus car rental partners, such as Avis, Hertz, and Enterprise, and earn Avios points.
- Retail Partners: Shop with Iberia Plus retail partners, both online and offline, and earn Avios points for your purchases.
- Dining and Entertainment: Earn Avios points by dining at participating restaurants or enjoying experiences with Iberia Plus dining and entertainment partners.
- Transferring Points: Transfer points from other loyalty programs, such as American Express Membership Rewards or Marriott Bonvoy, to your Iberia Plus account.
By taking advantage of these opportunities, you can earn Avios points and enjoy exclusive benefits as an Iberia Plus member.
Baggage Policy of Iberia Airlines:
Carry-on baggage allowance:
- One carry-on bag and one personal item per passenger.
- Carry-on bag must fit in the overhead bin or under the seat in front of you.
- Personal item must fit under the seat in front of you.
Checked baggage allowance:
- Economy Class: one bag, up to 23 kg (50 lbs).
- Premium Economy Class: two bags, up to 23 kg (50 lbs) each.
- Business Class: two bags, up to 32 kg (70 lbs) each.
- First Class: three bags, up to 32 kg (70 lbs) each.
- Iberia Plus members in higher tiers may be entitled to additional checked baggage allowances.
Excess baggage fees:
- On domestic flights: €20 for the first additional kilogram and €30 for each additional kilogram thereafter.
- On international flights within Europe: €40 for the first additional kilogram and €60 for each additional kilogram thereafter.
- On intercontinental flights: €60 for the first additional kilogram and €100 for each additional kilogram thereafter.
- Fragile or valuable items: Fee depends on the item and the route.
It’s worth noting that these fees are subject to change, so it’s always best to check with Iberia Airlines directly for the most up-to-date information on excess baggage fees. Additionally, some fare types, such as basic economy, may have different baggage policy allowances and fees.
Restrictions for special items:
- Sports equipment: allowed as checked baggage if it meets the size and weight restrictions.
- Musical instruments: can be carried on board if they fit in the overhead bin or under the seat in front of you, or checked as a separate piece of baggage.
- Fragile or valuable items: should be carried on board and kept with you at all times. If checked, use a protective case and declare them at the check-in counter.
Check-In Options:
Online Check-in:
Iberia Airlines offers an online check-in service that allows passengers to check-in for their flight from the comfort of their home or office. Online check-in is available from 24 hours to 1 hour before departure for most flights, except for flights to/from the United States and some other destinations, where the check-in deadline is 2 hours before departure.
How to Check-In Online with Iberia Airlines:
- Visit the Iberia Airlines website (https://www.iberia.com/) and log in to your Iberia Plus account or enter your booking reference and last name.
- Select the flight you want to check-in for and confirm your personal details.
- Choose your seat and add any extras, such as additional luggage or special meals.
- Review your itinerary and confirm your check-in.
- Print your boarding pass or download it to your mobile device.
Benefits of Online Check-In with Iberia Airlines:
- Save time and avoid the hassle of checking in at the airport.
- Choose your seat and add extras, such as additional luggage or special meals.
- Print your boarding pass or download it to your mobile device.
- By checking in online with Iberia Airlines, you can save time and avoid the hassle of checking in at the airport.
Mobile Check-in:
- Download the Iberia app: If you haven’t already, download the Iberia app on your mobile device. The app is available for both iOS and Android devices.
- Sign in: Open the app and sign in with your Iberia Plus login credentials or your email address and password.
- Select your flight: Click on the “Flights” tab and select the flight you want to check in for.
- Choose your seat: If you haven’t already selected a seat, you can do so now.
- Check in: Tap the “Check-in” button to check in for your flight.
- Download your boarding pass: Once you’ve checked in, you’ll be able to download your boarding pass to your mobile device. You can also have it sent to your email address or print it out if you prefer.
- Show your boarding pass: At the airport, show your boarding pass on your mobile device or print it out and present it at the gate to board your flight.
Airport Check-in:
Iberia Airlines offers an airport check-in service that allows passengers to check-in for their flight at the airport. Passengers can check-in at the self-service kiosks or at the check-in counter. The check-in counter opens 2-3 hours before departure and closes 45-60 minutes before departure, depending on the airport and the flight.
How to Check-In at the Airport with Iberia Airlines:
- Arrive at the airport 2-3 hours before departure.
- Locate the Iberia Airlines check-in counter or self-service kiosk.
- Present your passport and any other required documents.
- Choose your seat and add any extras, such as additional luggage or special meals.
- Print your boarding pass or download it to your mobile device.
- Benefits of Airport Check-In with Iberia Airlines:
- Check-in at the airport if you don’t have access to a printer or if you prefer to speak with a representative.
- Choose your seat and add extras, such as additional luggage or special meals.
- Get your boarding pass and proceed to security.
- By checking in at the airport with Iberia Airlines, you can choose your seat and add extras, such as additional luggage or special meals.
Check-In Deadlines:
- Online Check-In: The check-in deadline is 1 hour before departure for most flights, except for flights to/from the United States and some other destinations, where the check-in deadline is 2 hours before departure.
- Airport Check-In: The check-in deadline is 45-60 minutes before departure, depending on the airport and the flight.
- Mobile Check-In: The check-in deadline is 1 hour before departure for most flights, except for flights to/from the United States and some other destinations, where the check-in deadline is 2 hours before departure.
Late Check-In:
- Passengers who arrive late for check-in or who miss the check-in deadline may not be able to board their flight and may be subject to a no-show fee.
By understanding Iberia Airlines’ check-in deadlines, you can prepare for your trip and avoid unexpected issues.
Flight Changes Fees and Cancellations:
Iberia Airlines allows passengers to change or cancel their flight, subject to certain fees and deadlines. Understanding these policies can help you make informed decisions and avoid unexpected charges.
Flight Change Fees:
- Domestic Flights: €25-50 ($30-60)
- International Flights: €50-100 ($60-120)
Flight Change Deadlines:
- Economy Class: 24 hours before departure
- Business Class: 24 hours before departure
Flight Cancellation Fees:
- Domestic Flights: €50-100 ($60-120)
- International Flights: €100-200 ($120-240)
Flight Cancellation Deadlines:
- Economy Class: 24 hours before departure
- Business Class: 24 hours before departure
Same-Day Flight Change Options:
- Same-Day Confirmed Change: Passengers can change their flight to an earlier or later flight on the same day, subject to availability. The same-day confirmed change fee depends on the route and the fare conditions. Charges and fees is as mention in the above flight change fee.
- Same-Day Standby Change: Passengers can request a same-day standby change, which allows them to be placed on the standby list for an earlier or later flight on the same day. The same-day standby change is free of charge.
- Same-Day Confirmed Change: 2 hours before departure
- Same-Day Standby Change: 2 hours before departure
- Passengers must meet the following requirements to change their flight on the same day:
- The passenger must have a confirmed ticket for the original flight.
- The passenger must be at the airport and have checked-in for the original flight.
- The passenger must meet the entry and exit requirements for the new destination.
- By understanding Iberia Airlines’ same-day flight change options, you can make informed decisions and avoid unexpected charges
Options for Changing or Cancelling Your Flight:
- Passengers can change or cancel their flight online, by phone, or at the airport. Iberia recommends changing or cancelling your flight as soon as possible to avoid fees and to have more options for rebooking.
- By understanding Iberia Airlines’ flight change and cancellation policy, you can make informed decisions and avoid unexpected charges.
By understanding Iberia Airlines’ change fee and cancellation policies, you can make informed decisions and avoid unexpected charges.
In-Flight Amenities:
Iberia Airlines offers a range of in-flight amenities to make your journey more enjoyable and comfortable.
Seat Selection:
- Iberia Airlines offers seat selection, allowing passengers to choose their preferred seat when booking their flight or at any time before departure. Seat selection is subject to availability and may be subject to a fee.
In-Flight Entertainment:
- Iberia Airlines offers in-flight entertainment, including movies, TV shows, music, and games. The in-flight entertainment is available on most long-haul flights and is free of charge.
Food and Beverage Service:
- Iberia Airlines offers food and beverage service on all flights. The food and beverage service includes a variety of options, including hot and cold meals, snacks, and beverages. The food and beverage service is subject to availability and may be subject to a fee.
By understanding Iberia Airlines’ in-flight amenities, you can make informed decisions and enjoy a more comfortable and enjoyable journey.
Customer Service for Iberia Airlines:
Iberia Airlines offers customer support through various channels, including:
- Phone: +34 91 523 71 11
- Email: [email protected]
- Live Chat: Available on the Iberia Airlines website
Passengers can contact Iberia Airlines customer support for assistance with bookings, changes, cancellations, and other inquiries.
Making Special Requests:
- Passengers can make special requests, such as dietary restrictions or assistance for passengers with disabilities, by contacting Iberia Airlines customer support or by indicating their needs during the booking process.
Safety Information:
Iberia Airlines is committed to ensuring the safety and well-being of its passengers.
- Emergency Exits: Iberia Airlines provides information about the location of emergency exits on each flight.
- Life Vests: Iberia Airlines provides life vests for passengers in case of an emergency.
Environmental Commitment:
Iberia Airlines is committed to reducing its carbon footprint and promoting sustainable practices.
- Carbon Offsetting: Iberia Airlines offers carbon offsetting options for passengers, allowing them to offset the carbon emissions from their flight.
- Sustainable Aviation Fuel: Iberia Airlines uses sustainable aviation fuel, which reduces carbon emissions by up to 80% compared to traditional jet fuel.
- Waste Reduction: Iberia Airlines is committed to reducing waste and promoting recycling on board its flights.
By understanding Iberia Airlines’ customer service, safety information, and environmental commitment, you can make informed decisions and support a more sustainable future.
Iberia Airlines social media channels:
Passengers can follow Iberia Airlines on social media platforms for updates on policies, guidelines, and other relevant information.
- Twitter: https://twitter.com/Iberia
- Facebook: https://www.facebook.com/IberiaAirlines/
- Instagram: https://www.instagram.com/iberia_airlines/
By following Iberia Airlines on social media, passengers can stay informed about the latest updates and engage with the airline for any inquiries or feedback.