Sun Country Airlines Cancellation Policy

Sun Country Airlines cancellation policy regarding covid19 pandemic. Sun Country Airlines is no exception to the distress the COVID 19 brought about. The entire aviation industry including Sun Country Airlines has been hit in the worst way possible. Their passengers are no less harmed by the pandemic and the airline is trying their best to give the best service to them in their own way.

Passengers whose flight got cancelled because of the pandemic are given some choice. The options are given under:

Sun Country Airlines have cancelled all their flights till 31 May 2020 and the passengers will not be charged a fee for change or cancellation.

-Passengers are allowed to change their date of departure.

-Passengers can ask for a credit/voucher upon cancelling instead of refund. The credit which you get will be valid for 1 year. You can use this credit in your future booking of seat, meal, any service request etc.

The airlines will keep updating their policy from time to time. If you have any question on the information, we suggest you to call the airline.


Sun Country Airline provides free cancellation for 24 hours within booking regardless of fare rules provided that it is at least 7 days away from the departure date. It doesn’t matter whether it is a refundable or non-refundable booking, as long as you fall under the free cancellation time frame, you are entitled to cancellation without any charge. Passengers are requested to adhere to this timeline if you wish to avoid cancellation fees.


If you cancel your reservation 24 hours after booking, there will be a cancellation fee penalised to you. And if you have a refundable type of booking, the remaining value of your ticket will be refunded to you after deducting the cancellation fee. However, if your booking is non-refundable, the value of the booking will be forfeited and you will not receive a refund.


 The airline has given a certain amount as cancellation fees according to the number of days you have before your departure. They used to charge more previously but they have changed and reduced the cancellation fees. They are as under:

With 60 days or more before departure: No fee
Within 14-59 days before departure: USD 50 cancellation fee
 Within 13 days before departure: USD 100 cancellation fee


If a passenger is cancelling because of any extenuating circumstances like death in a family, sickness, any medical issues, judicial order, strikes, government order etc., there will be no cancellation fee charged to him/her. The airline will be asking you documents to verify your words and you need to do the same.


 If the airline delays or cancels the passenger’s flight for any reason, the airline can change the time for the passenger, and it is entirely up to the passenger to decide whether to accept it. They can choose to accept the schedule change or ask for refund/credit instead.

In a case like this, the airline can name some factual situation as the reason for cancellation. For instance, there can be natural calamity, state emergency, security concerns, operation failure, lack of passengers, issues with the pilots, mechanical error, etc.


The airline will mark any passenger as a no-show if you fail or forgot to change or cancel your reservation before the departure time. If a passenger is marked as no-show, no passenger is eligible for a refund. The value of the ticket will be confiscated and you will not get anything, make sure to cancel before the date and time of departure according to your flight schedule.


The Airlines allows eligible passengers to request for a refund in the way it was booked. For example, if you booked your ticket with a  third party, you are suggested to ask for your refund to the third-party with whom you booked with And if you booked it from the airline’s official website, app or their reservation team, you are suggested to contact the airline to ask for a refund.

The amount of the refund depends on the type of rate, date and time of cancellation, etc.
 Please note that airport and security taxes are refundable for all types of fares. However, the service fee is non-refundable.

If the airline owes you a refund, the airline will refund the amount to the account you used to make the reservation. It normally takes 7-10 business days but passengers are requested to be patient with the airline if there is any delay. There is a great number of passengers cancelling and requesting for a refund because of the pandemic and it might lead to some delay process.


Passengers can make cancellations in a few ways. You can cancel yourself on the official airline website or app. If you are not comfortable doing it by yourself, you can contact the airline to cancel your reservation for you. Also, you can contact the third party provided that your booking was made with them.

Those passengers who wants to cancel online or on app are suggested to follow the following  steps:

-First of all, log in

-Passengers are requested to ignore the login process if you have the airline account already

-Next, you can tap on “My Trip”/ “My Booking”

-Select your booking you want to cancel from the available flights

-Press on cancellation

-You can reconfirm the cancellation by clicking on “Yes” button that pops up

-After your trip is cancelled, you can claim a refund if you are eligible

The airline will make a refund to you in 7-10 working days if you are eligible for a refund. And please note that the refund will be made to the account with which you make your booking.

If you cancel by calling the airline, you must call Sun Country Airlines customer service number 18005235585. You will be asked to provide a confirmation code, first and last name to verify your reservation. There, you can simply tell the booking team agent to help you cancel certain flights. While you’re here, you can confirm with them if your ticket is eligible for a refund. You can ask them any questions or queries related to your ticket.

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