Things don’t always go as planned and passengers now and then cancel their flights voluntarily and involuntarily. However, passengers need not worry since Aer Lingus has a very generous cancellation policy. Regardless of the reason, it is very important to know the cancellation policy when you are making a cancellation.
AER LINGUS CANCELLATION POLICY RELATED TO COVID 19 PANDEMIC
For all passengers whose flight schedule has been affected by COVID 19 pandemic, Aer Lingus has given few choices on what to do with their ticket.
-Passengers can change their flight date and routes anytime until 2 hours before the departure without any change fee. All fare types can make this change regardless of how many times provided that it is done before 31 December 2021. However, if there is any fare difference while making the changes passengers need to pay the fare difference.
-For Plus, Smart, Advantage, Flex, Business and Business Flex Fare, passengers can ask for a voucher or a credit if you are not planning to travel anymore. You can use this credit/voucher in your next booking. You can apply for it at least 14 days before your departure and the airline will provide it to you in 30 business days.
-For passengers who have Advantage, Flex, Business and Business Flex Fare, they can ask for a refund in cash if they decide not to travel. You can claim your refund if you are eligible.
AER LINGUS 24 HOURS FREE CANCELLATION POLICY
Aer Lingus provides free cancellation for 24 hours within booking regardless of fare rules provided that it is 7 days or more away from the departure date. It doesn’t matter whether it is a refundable or non-refundable booking, as long as you fall under the free cancellation time frame, you are entitled for a cancelation without any charge. This 24-hour free cancellation concept applies to those passengers who have a ticket to/from the United States.
AER LINGUS CANCELLATION IN NORMAL TIMES
Aer Lingus allows cancellation to be made in the way it was booked. In other words, if you booked online you have to make your cancellation online, if you booked through a third party, cancellation has to be made by that third party, and if you booked with the airline, the airline will make the cancelation for you.
If you cancel after 24 hours after booking, there will be a cancellation penalty charged to you. The airline allows passengers to cancel until 2 hours before departure. If not, your value of the booking will be forfeited and you shall not get a refund except the taxes. Passenger’s cancellation fee is determined by the fare rule/type and admission fee if applicable.
The airline’s different fare type and different rules for it are mentioned under:
*Saver or SmartFares – There is no refund for this fare type unless the 24 hours free cancelation policy applies. Just make sure that it is being cancelled 7 days or more before the departure date for the 24 hours free cancellation concept to be applied. Here, there will only be 21 USD charged per passenger as administration fee.
*Advantage, AerSpace or Flex Fare – The airline is quite flexible when it comes to these fare types. The passengers who have this fare type are allowed for a cancellation with full refund until 2 hours before departure. Please be informed that if any passenger upgraded their fare type from SmartFares to Advantage, AerSpace or Flex Fare, the refund amount will only be of the fare difference which you paid while upgrading.
*Business Fare – Here, the passengers are given a refund after deducting 15% and applicable government taxes. Passengers are allowed to cancel their ticket anytime before their departure if you have this fare type. Even for this fare type, like before, if there was any upgrade that was done, the refund amount will only be of the fare difference which you paid while upgrading.
*Business Flex Fare – Passengers with this fare type can cancel their flight with full refund any time before departure. However, just like any upgrade policy, if there was any upgrade that was done, the refund amount will only be of the fare difference which you paid while upgrading.
AER LINGUS NO-SHOW POLICY
If any passenger fails to cancel before the departure time regardless of the fare type they have, they will be marked as a no-show. No passenger is eligible for a refund if they are marked as a no-show. The whole value of the ticket will be forfeited and you shall not get anything so, please make sure to cancel it before your departure date and time based on your fare time.
AER LINGUS POLICY ON INVOLUNTARY CANCELLATION
If a passenger is cancelling because of any extenuating circumstances like death in a family, sickness, any medical issues, judicial order, strikes, government order etc., there will be no cancellation fee charged to him/her. The passenger only has to give the documents which the airline will ask for as an evidence.
AER LINGUS POLICY ON AIRLINE CANCELLATION
If the airline cancels any passenger’s flight for any reason, the airline will make a schedule change for the passenger and it is totally up to the passenger to accept that or not. They can choose to accept the schedule change or ask for refund/credit instead.
If a passenger asks for a refund, there shall be a full refund and I will be processed in 7 business days. However, if a passenger agrees to a schedule change, he/she will be given an opportunity to choose a seat and meals for free of cost. Aso, if there is any long connecting flight, the airline will cover the hotel stay and airport transfer charge.
In a case like this, the airline can name some factual situation as the reason for cancellation. For instance, there can be natural calamity, state emergency, security concerns, operation failure, lack of passengers, issues with the pilots, mechanical error, etc.
AER LINGUS POLICY ON AIRLINE DELAYS
If the airline delays any passenger’s flight for any reason, the airline will make a schedule change for the passenger and it is totally up to the passenger to accept that or not. They can choose to accept the schedule change or ask for refund/credit instead.
-For a flight distance of 1500 km, here shall be a refund of 270 USD.
-For a flight distance of 1500 km – 3500 km, there shall be a refund of 430 USD.
-For a flight distance of beyond 3500 km, here shall be a refund of 650 USD.
AER LINGUS REFUND POLICYFor any refunds, according to the above given fare type, reason, distance, etc., the airline may take 7-10 business days to process the refund.
AER LINGUS CANCELLATION STEPS
Passengers can make cancellations in a few ways. You can cancel it by yourself on the airline’s official website or app. You can also contact the airline’s reservation team to cancel it for you or you can simply cancel it through a third party with whom you booked your reservation.
If a passenger wants to cancel online or on app, we suggest you to follow these steps:
-First of all, log in
-Skip the login process if you already have the airline account
-Tap on the button “My Trip”/ “My Booking”
-Choose the booking which you want to cancel from the available flights
-Press on cancellation
-Confirm the cancellation from the pop–up message by clicking “Yes”
-After your trip is canceled, you can claim a refund if you are eligible
If you are eligible for a refund, you will get it in 7-10 business days according to your mode of payment and to the account with which you paid for your flight.
If you are cancelling by calling the airline, you need to call XXXXXXXXXXX. You will be asked for your confirmation code, first name and last name to verify your reservation. And there, you can simply tell the reservation team’s agent whoever is assisting you to cancel certain flights for you. And while you are at it, you can check with them if your ticket is eligible for a refund. You can ask them any doubts and query you have related to your ticket.