It is quite normal for people to sometimes change their plans intentionally or due to unforeseen circumstances. When one is compelled to change or cancel, Copa Airline tries their best to accommodate their passengers’ requests.
All you need to know regarding the cancellation of a reservation with COPA Airlines.
Open ticket with Copa Airlines
COPA airlines have been quite generous to their passengers regarding free change and cancellation taking into consideration that many cannot travel amidst the current COVID 19 pandemic situation.
At present, they allow their passengers to keep the tickets open and use them at a more preferred time free of charge which will be valid till 31 December 2021.
Passengers can enjoy the liberty of rescheduling their trips into a more convenient time with no extra charges whatsoever. If you are still under 24 hours’ free change and cancellation period, you can change it into a different date you would like to travel in the future.
Flexible Reservation
COPA AIRLINES offers you maximum flexibility regarding the cancellation of your flight. If a situation arises where you had to cancel your flight because you cannot travel, you may be eligible for a refund.
You may request a refund through the copaair.com section under “Request Refund Option”. Your refund will be thereafter made based on your fare type and your ticket issuance date.
You can request a refund or keep the ticket open so that you can use it for your future travel whenever you’re ready.
- Option 1: If you select this option, you can change your trip whenever you are ready without paying any extra fee, You just have to call the Copa Airlines Reservations department and claim your credit.
You will have one year from the date of issuance of your ticket to use the credit.
2. Option 2: You can initiate for a refund instantly, it will take 7 to 12 working days to refund the amount.
Booking made with COPA Airlines can be canceled within 24 hours with no cancellation charge. The full amount you paid for your booking will be refunded to you provided that it is 7 days or more away from departure.
It doesn’t matter whether it is a refundable or a non-refundable booking, as long as you fall under the free cancellation time frame, you are entitled to cancel without any charge.
In case, a passenger has paid their flight fare along with any optional service provided by the airline (Requested or not requested by the passenger), the passenger will get a refund for only the flight fare and not the price he/she paid for the optional service while cancellation.
Normally, optional services and products are non-refundable. There are only a few exceptional services and products for which there is a refund. To be informed best about any confusion, passengers are requested to contact the airline. Usually, the refunds depend on your fare type/rules.
Steps to cancel a refundable booking:
Booking can be canceled in the COPA Airline’s official website under “My trips”.
-Enter your ticket number and last name
-Click on continue
-Pick the reservations which you wish to cancel
-Press on cancellation
-Confirm the cancellation from the pop–up message by clicking “Yes”
-After your trip has been canceled, you may submit your refund request if eligible
If you are eligible for a refund, you will be refunded in 7-10 business days on the account with which you paid for the booking. Sometimes, the timeframe of the refund process might take a month due to a large number of requests.
Refund of tickets purchased using cash or check will be processed within 20 days after the customer’s refund request.
Cancelling a Non-refundable Ticket
If you cancel after 24 hours after booking, you will be charged a cancellation penalty of 100 USD-500 USD. And if your booking is of refundable type, the remaining refundable amount of the booking will be refunded to you after the deduction of the cancellation fee.
Regarding a non-refundable booking, you may use it as a payment for a new booking. If you do not wish to use that as a new payment, your refund will only include the applicable taxes and airport fee. In other words, if your booking is of non-refundable type, your value of the booking will be forfeited and you shall not get a refund of the amount you paid for your flight.
Passenger’s cancellation fee is not only determined by the fare rule/type but is also determined by the date of departure, points of departure, destinations, distance, number of tickets, etc.
In case your ticket is expired, Copa airlines will not be able to make a refund for it.
Steps to cancel a non-refundable booking:
Passengers who wants to cancel a reservation can choose different cancellation methods.
Booking can be canceled on the Copa Airlines Official Website under “My Reservation” or “Manage Flight” tap.
-Enter your ticket number and last name
-Click on continue
-Pick the booking which you wish to cancel
-Press on cancellation
-Confirm the cancellation from the pop–up message by clicking “Yes”
-After your trip has been canceled, you may request for your refund if eligible
What if the Airline Cancels my flight Reservation
In case of an unavoidable reason, the airline canceled your flight; you will be given a chance to book the subsequent Copa flight. And if changed scheduled given to you by the airline is not what you want, you can seek for cancellation and therefore a refund.
If passengers have to make cancellations due to extenuating circumstances like death in a family, medical issue, judicial order, government order, etc., change fee may be waived off given that the necessary documents asked by the airline are to be provided by the passenger.
Sometimes, the Airline offers you the liberty to get back the full credit for the base fare you paid and use it on future dates. The airline states that a credit issued will be valid for one year from the issuance date.
If you fail to cancel your booking before departure, you will be marked as a no-show. The airline has a strict policy against no-shows stating that “there shall be no refund made in case of a no-show”.
Cancellation of reservation can also be done through a travel agency in case the booking is made through them. You just need to contact them and give them the necessary documents they asked you for the cancellation and they will do their own process to make the same.
Passengers may also install the official app of the airlines on Playstore and Appstore to cancel their own reservations.
You may also dial the customer care service with the number . They are available 24/7. They will be more than willing to cancel the reservation for you.
Your reservation can also be canceled on the Copa Kiosk at the airport.
Customer Service Contact Centres
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- All cities
- (800) 800 2672
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- (001 809) 472 COPA (2672)
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