Life changes and so does American Airlines; to make your travel easier. With convenient and flexible
offers for canceling and changing your flights here are all the steps to get you started if you’ve made
your travel plans with American Airlines.
At American Airlines the passenger from the time of booking/reservation have up to 24 hours to
cancel and refund their tickets if booked at least 2 days prior to the date of the scheduled departure.
This 24-hour cancellation policy is applicable for ticket types but is only applicable under the
condition of cancellation of the entire trip.
It is also important to note that group reservations do not qualify for this 24-hour refund policy.
All refunds issued will be in full unless inclusive of either sale-imposed non-refundable taxes levied
at time of booking or services charges levied through Reservations.
If arrangements for bookings were made with 3rd party Travel Agencies, it is advised to contact the
agency directly for a refund.
All refundable tickets booked through the official American Airlines website will be completely
eligible for a refund and will be reverted back to the passenger’s original mode of payment within 7
days if paid through Credit Card (it should reflect in the passenger’s statement within 1-2 billing
cycles). For payments made through Cash and Cheques the passenger will be refunded the
complete amount 20 days from the day of receiving of refund requests.
For all bookings done through external 3rd party travel agents passengers can revert back to them for
At American Airlines passengers with non-refundable tickets are only entitled to a refund under the
the circumstance that the booking gets canceled within the first 24 of purchase.
Under other circumstances, like the death of the passenger/traveling companion, scheduled change/delay of
more than 4 hours and change military duty or orders may also qualify for a refund. The value
amount will be refunded back to the original mode of payment of the passenger.
Passengers may also be entitled for refund of certain taxes included in the fare ticket and can be
availed through written requests on taxes and fees that are not directly imposed by American
Airlines that are area-specific. In case American Airlines is obligated to refund regardless of travel,
taxes and fees will not be part of the amount refunded. Amount refunded will all be reverted back to
the original mode of payment.
Passengers flying with American Airlines who cancel their non-refundable tickets before the
scheduled of their first flight can apply the tickets unused value and use it for future travels. The
passenger however has to make sure to cancel the original ticket before its departure or the ticket
loses all its value and cannot be put forward for future travel. The value derived from the
non-refundable ticket has to be availed within one year from the issue of the original ticket.
Unused Products and Services If services or products booked by the passenger during booking is not provided and later offered on an alternate flight, the passenger will not be able to claim a refund.
Service like: -Bag Fees
-Same day flight change or stand-by Are however eligible for refund if the passenger does not use/avail them.
How to Cancel or Modify Reservations
Passengers can now cancel or modify their trips online on the official American Airlines website by
following these simple steps:
Step 1: Find Your Trip. For this step, the passenger requires to have their 6-chararacter alphabetic
confirmation code a.k.a. Record Locator.
For customers who do not remember their 6-character
alphabetic confirmation code they can find it in their confirmation email that they received while
booking their reservation.
Step 2: Passengers then can choose to either Cancel or Modify their trips based on the option
prompts displayed on the screen.
Step 3: After the previous step is completed American Airlines will get back to on your email with
relevant information including your ticket number. Passengers can also keep this email handy for
For passengers with AAdvantage that had their account listed in the reservation
before cancellation of their flights can log into their personal account and check the credited Flight
value in their wallet.
Pointers Worth Noting
-Passengers can book their tickets two hours before any scheduled flight departure, for any
flight that departs within less than 2 hours, it is advised to contact the tickets counter at the
-Passengers can get their American Airlines ticket booked up to 331 days in advance
-American Airlines fliers can book in one reservations tickets for up to 6 passengers on the
official American Airlines website. For groups exceeding 10 passengers it is advised to
contact Group and Meeting travel for special fares and discount on travels.
-Most major credit and debit cards are accepted by American Airlines but for all purposes
only one card is accepted at a time. Multiple gift cards can however be used.
-If in case a passenger is unable to locate/retrieve his/her bag it is advised to contact an
agent at the airport immediately, the agent will then provide the passenger with a
13-character number for reference while retrieving the bag.
-In case the authorities are unable to retrieve or find the bag reimbursement for the
passenger’s items of immediate needs will be provided to the passenger. The airlines will
require your 13-character, a copy of the passenger’s ticket receipt along with a baggage
claim check and an original itemized and dated receipts.
-To reduce risk of damage of goods the passenger is advised to:
Avoid carrying excessive baggage and over packing
Checking in bags that do not close or zip shut properly/completely
Avoid using extremely old or worn-out bags
-In case of a passenger’s goods get damaged during transit it is advised of them to contact an
agent at the airport before leaving or within 24 hours for domestic flights or within 7 days for
international flights. The passenger will then be given a 13-character file reference number
along with a Passenger Property Questionnaire which shall be considered for reimbursement
of the damaged good to the passenger.