Air New Zealand

AIR NEW ZEALAND

 
Are you looking to travel after what seems like an eternity of isolating at home? Lucky for you, we’ve got you covered!
 The following article will tell you everything you need to know about when booking a flight with Air New Zealand.
Read further and find out what to expect. 

SO..WHAT’S THEIR HISTORY?

Air New Zealand’s purpose is all about the people. Their message believes in enriching New Zealand by connecting New Zealanders to each other and New Zealand to the world. 
The aircraft’s tails bear the Māori symbol of the Mangōpare, also known as the hammerhead shark. 
They believe Mangōpare accurately represents their strength, tenacity, and resilience. It’s also 
known as the “koru”, which is the sign of new life or renewal, with a hope for the future. 

WHERE ALL AIR NEW ZEALAND FLY

The following are all the destinations they fly to
 
NEW ZEALAND 
AUSTRALIA 
UNITED STATES OF AMERICA 
ASIA 
PACIFIC ISLANDS 
CANADA 

OPERATING FLEET

*As at 31st of July 2021
 
JET AIRCRAFTS
 
B787-9
Airbus A320 – Short Haul 
Airbus A320 – Domestic NZ
A320/A321neo
 
TURBO-PROPS
ATR72-600
Q300
 
Air New Zealand’s fleet also includes 7 Boeing 777-300ER aircrafts and 8 Boeing 777-200ER aircrafts that are non-operating currently, and are in storage due to the COVID-19 border closures. 
 

PERKS OF THE PASSENGER

STAR ALLIANCE
 
Air New Zealand is a member of the Star Alliance network.
Anywhere in the world you may be going, there are 
a lot of benefits you receive while travelling with Air New Zealand and other Star Alliance member airlines. 
When you become an Airpoints member, you are eligible to earn Airpoints Dollars and Status Points on all of 
the Star Alliance member airlines. 
Currently, there are over 18,500 daily flights to over 1,330 destinations in 192 countries, talk about travelling!
 
 
 
 

TERMS AND CONDITIONS FOR AIRPOINTS

Air New Zealand offers the Airpoints Programme, which is a membership programme offered to Airpoints Members. While applying for the Airpoints membership, go through the Terms and Conditions. 

The following is a summary of the Terms and Conditions (for the full version, please visit the official website for Air New Zealand) 

Air New Zealand will collect, use and disclose your personal information in accordance with the Air NZ privacy statement and these Terms (paragraph 3) 

The members have certain obligations as an Airpoints Member (paragraph 2) Air New Zealand, along with select Airpoints Partners will send the members emails and other communications. The members may update their communication preferences at any time (paragraph 4) 

Air New Zealand can and will change the Airpoints Member Benefits from time to time (paragraph 9) 

If not used, the Airpoint Dollars will expire four years after they were acquired to your Account, on the anniversary of the day you joined the Airpoints Programme (paragraph 14) 

Air New Zealand will vary these Terms from time to time (paragraph 28) 

Air New Zealand limit their liability to you in respect of the AirpointsMembership (paragraph 30) 

In certain limited circumstances, Air New Zealand may terminate your Airpoints Membership (paragraph 29)

FIND OUT WHAT’S NEW

During Alert Level 4 only essential services are being catered to via travel. If you’re planning to book a flight, make sure you’ve checked the Government’s Covid-19 website and check for eligibility. 

Some of the destinations under Air New Zealand require you to take a pre-departure test, and only upon showing a negative Covid-19 test during check-in will you be allowed to travel. 

Domestic Travel During COVID-19 

-Physical distancing at the airport

– Physical distancing is required at the airport, and during boarding. Check in beforehand online or on the Air New Zealand app to avoid contact. 

-Wear face coverings

– Face coverings or masks are a necessity. The airlines also have face masks available. 

-Food and beverages onboard

– Food and beverage service has been put on pause on all flights within New Zealand. Upon request, water is available. You are requested to continue wearing a face mask or covering while not drinking water. 

-Air and ground cleanliness

– The airlines ensure to clean high touch surfaces regularly, along with the aircraft, airports and lounges. Hand sanitizer is also available readily. 

-Valet and Lounges

– All the valet and lounges under Air New Zealand are open, except in Auckland. They also have valet parking services in Christchurch and Wellington. 

International Travel During COVID-19 

KEY POINTS TO REMEMBER: 

-Get the pre-travel requirements for your destination and transit points. 

-Get declaration forms for both directions of your travel. 

-Get managed isolation arranged or somewhere to stay in case plans change. 

-Make sure to check your passport and if all required visas are valid. 

-Make sure to securely add your passport details to your booking. 

The rest of the guidelines are the same as the Domestic travel guidelines mentioned above. 

Check their website for the travel guidelines to your destination! 

BAGGAGE – EVERYTHING YOU NEED TO KNOW!

Are you wondering what to pack, what not to pack, or how much to pack? We’ve got you! 

How much baggage can you take in check-in? 

Go to www.airnewzealand.co.nz/baggage and use the baggage calculator to check how much of the baggage is allowed! *

This allowance only applies to flights that are operated by Air New Zealand. 

HAVE MISHANDLED BAGGAGE? Here’s what to do 

In case your baggage is mishandled, here’s what Air New Zealand suggests – 

Check the status of the baggage 24/7 with the online baggage tracing service Air New Zealand provides. Do note that you will need the airline file reference number that’s provided to you at the time you report your bag missing on arrival. 

For international flights, that also may include connecting domestic flights, Air New Zealand ask you to email or phone the relevant baggage services office with your file reference and name within the first 21 days of your arrival. 

For domestic flights, you’re asked to email the relevant baggage services office with your file reference and name within the first 30 days of your arrival. 

Keep the mishandled baggage report that you will receive from the baggage services office on you. 

Keep the receipts for emergency or replacement items that you receive. 

Keep the airline ticket, baggage receipts and excess baggage coupons you receive. 

 

As soon as Air New Zealand locate your baggage, they will contact you, deal with all the customs and necessary quarantine regulations, and deliver it to the address given. 

They also allow you to receive daily updates via SMS and/or email. Kindly ensure that all the baggage services staff have your correct and accurate contact details such as phone number and/or email address.

In case of any change in the contact details, immediately update them. 

BUSINESS SERVICE

Air New Zealand have a variety of options to suit any of your business travel needs 

Airpoints for Business

 

This programme is designed to reward additional Airpoints Dollars to small to medium sized businesses, when the business owner or employees travel on flights that are eligible for work. The programme is absolutely free to join. 

Above & Beyond

If the company spends $20,000 or more on air travel each year, without contract with Air New Zealand, you’re eligible to register to this programme. It works similar to the Airpoints system.

Whenever you buy an Air New Zealand flight on the Travelcard you acquire, Air New Zealand provides Business Travel Points that can be redeemed for rewards! 

Air New Zealand Travelcard

The airlines provide a charge card called Travelcard for business travel, which gives your business one single account for all of your air travel. It comes with no annual fee, no card payment fees on Air New Zealand flights, along with up to 50 days of interest free credit. 

Tandem

Tandem is the travel management service that is preferred by the leading companies of New Zealand. It works by developing a tailored solution that matches your company’s particular needs, based on a Customer Needs Assessment. 

Partnership Programme and All-of-Government

Eligible members of the Partnership Programme and the All-of-Government Agencies can order Manaaki Fund menu items! 

SERVICES FOR THE ELDERLY

When the elderly customers might need a little extra assistance, Air New Zealand comes to the rescue. If and/or when needed, the airlines provide a wheelchair that is available for use in-between the check-in and for boarding the aircraft. 

In big international airports, this is extra handy and useful, as many customers sometimes have to walk long distances from the check-in counter to the departure lounges. It is advised to request for this service while making your booking. 

Air New Zealand also provides the possibility of selecting one’s own seat via their Seat select options. The seat maps give a blueprint-like layout of the aircraft and the details of all the seats. 

 

CHILDREN TRAVELLING ALONE

Air New Zealand are not currently accepting bookings for children travelling alone, as due to the alert level changes within, it’s restricted. 

 

TRAVELLING WITH OUR FRIENDLY ANIMALS – PETS!

Currently, at Alert Level 4, pets are only being accepted as cargo via a pet transporter that is approved. 

Flights within New Zealand 

For domesticated pets, like cats and dogs, and small caged birds, Air New Zealand allows travel as checked in baggage on all of their domestic services. 

Fees for Pet Carriages

The animals with their cages will be counted as baggage and other charges will be still applied the same way they would for any additional items of baggage.

In addition to that, Air New Zealand will apply a Pet Carriage fee which will be charged at the airport on the day. It ensures the safety and special treatment for the pets.  

The charges are as follows: 

For up to 25kg: NZD $75 

For 26kg and over: NZD $100 

Cage sizes 

The dimensions given below are the maximum sizes for the containers for pets to travel. While oooking your domestic journey with Air New Zealand, kindly check your aircraft type. 

A320: Height 97cm x width 79cm x length 131cm 

ATR72: Dimensions are to be confirmed by the airport of origin. 

Q300: Height 82cm x width 75cm x length 120cm

MAKING CHANGES TO YOUR BOOKING, CANCELLATION AND/OR REFUND POLICY

If you feel the need to make changes to your booking, you just need to visit the link given below and sign in with your 6-digit booking reference

 

https://www.airnewzealand.com/manage-bookings  

It allows you to: 

Choose a different time that suits you 

Fly to a different destination 

Change the date your flight is on 

Cancel your flight

 

Refund Policy 

Eligibility 

Fares are only going to be refundable by Air New Zealand according to the following criteria: 

1.You had specified it in the original conditions of your fare, or 

2.The local legislation needs a refund when a flight is cancelled by the airline, or 

3.Your request comes under the Air New Zealand Covid-19 compassionate refund policy. 

 

Covid-19 Compassionate Refund Policy 

If the following applies to you, you’re eligible to request for a Covid-19 compassionate refund: 

You’re unable to travel due to illness on advice by your doctor. 

You’re suffering financial loss due to covid-19. 

CONTACT AIR NEW ZEALAND

For Flight enquiries 

– New Zealand 0800 737 000  

– Overseas +64 (0)9 357 3000. 

For Airpoints enquiries 

– New Zealand 0800 247 764. 

They also provide TTY assistance 

– Call 0800 4 711 711. 

For Special Assistance 

 

 

– New Zealand 0800 737 000. 

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