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VIRGIN ATLANTIC AIRWAY
Virgin Atlantic Airways is one of the most innovative airlines emphasizing a lot on the services given to the needs of the customers. It is a British Airlines
that was established in 1984 as British Atlantic Airways and is headquartered at Crawley, England.
DESTINATIONS
Virgin Atlantic holds both Civil Aviation Authority and Type A Operating license
to carry Passengers as well as cargo on an aircraft.
It flies to different destinations in North America, The Caribbean, Africa
The Middle East and Asia from its main hub in Heathrow and secondary
hub in Manchester.
Passenger Destination includes :
Country | City |
Antigua and Barbuda | St John’s |
Barbados | Bridgetown |
China | Shanghai |
Cuba | Havana |
Granada | St George’s |
Hong Kong | Hong Kong |
India | Delhi Mumbai |
Israel | Tel Aviv |
Jamaica | Montego Bay |
Nigeria | Lagos |
Pakistan | Islamabad Lahore |
Trinidad and Tobago | Scarborough |
United Kingdom | Belfast ( Seasonal ) Heathrow Manchester |
Country | City |
United States | Atlanta Boston Las Vegas Los Angeles Miami New York Orlando San Francisco Seattle Washington D.C |
Cargo Destinations Include :
Belgium | Brussels |
Germany | Frankfurt |
Ireland | Dublin |
Italy | Milan |
Puerto Rico | San Juan |
CURRENT FLEET
Over the years Virgin Atlantic have used a mixed fleet of wide body aircraft Boeing and Airbus. Currently due to the pandemic it has limited its fleet and is
operating on the following fleets :
Aircrafts | In Service | Passengers |
Airbus A330-200 | 2 | 266 |
Airbus A330-300 | 10 | 264 |
Airbus A330-900 | - | 335 |
Airbus A330-1000 | 7 | 397 |
Boeing | 17 | 264 |
VIRGIN ATLANTIC AIRWAYS CODESHARE AGREEMENTS
The list of Airlines that have a codeshare agreement with the Virgin
Atlantic Airways is given as follows:
●Air France, AF
●Air New Zealand, NZ
●Delta Air Lines, DL
●KLM, KL
●Singapore Airlines, SQ
●WestJet, WS
●GOL Transportes Aéreos
●Middle East Airlines
BENEFITS OF FLYING WITH VIRGIN ATLANTIC
Virgin Atlantic offers 3 membership tiers with different perks. Members can move up to the silver or gold tier by earning points while flying with the airlines
i.e the more the no. of flights taken the more the tier points.
Red Membership
-New Member
-Earning Virgin Points and money while Flying
-Spend Virgin Points on Reward Flights
-Exposure to a whole host of brand partners
Silver Membership
-400 tier points
-30% more virgin points with each flight
-Check in premium
-Free seat allocation in economy light
Gold Membership
-1000 tier points
-60% more virgin points whilst flying
-Check in upper class
-Entry to clubhouses and London Heathrow
Revivals
-Extra luggage allowance on all cabins with no
charges
WHAT’S NEW
Virgin Atlantic is extending the flying club membership from 6 months to 24 months due to COVID 19 Pandemic giving more time to loyal customers to
earn points. The Airlines is also extending legit flying club vouchers for companion tickets, upgrades or access to clubhouses and introducing varieties
of programs like :
Virgin Red
It is a new reward club which is accessible for members in the UK. Members can avail an ocean of new earnings and spending options straight away.
Virgin Wines
Virgin Wines gift vouchers are now available for 10,000 points for UK flying club members only.
Virgin Experience Days
Enjoy life worthy experiences like hot air balloon ride, flying around a racetrack in a ferrari etc. Starting from 2000 virgin points. T&C applied.
Tier points on Reward Flights
Members booking flights after September 1st 2020 will earn tier points accordingly
Economy (A class) | 25 tier points(one way) |
Premium (P class) | 50 tier points (one way) |
Upper (G class) | 100 tier points (one way) |
BAGGAGE VIRGIN ATLANTICS
Baggage allowance for Economy
-1 check in bag
-Dimensions : 90x75x43cm (35.5×29.5x16inch)
-Weight : 23kg(50lb)
Baggage allowance for Premium
-2 check in baggage.
-Dimensions : 90x75x43cm (35.5×29.5x16inch).
-Weight : 23kg(50lb).
Baggage allowance for Upper Class
-2 check in baggage.
-Dimensions : 90x75x43cm (35.5×29.5x16inch)
-Weight : 32kg(70lb).
All Virgin Atlantic passengers are allotted free hand baggage with the exception of those travelling in economy light. There are certain things to keep in
mind while carrying baggage such as :
-Passengers travelling with company cannot combine luggages as it will not fit the standard norm; so make sure to bring separate luggage
-Passengers whose ticket does not start with VS need to contact partner airlines and connecting flight sections.
-Passengers travelling with economy light can buy additional check in baggage if needed while flying
Baggage allowance for children
-Baggage allowance remains the same as the above for children and seated babies.
-For infants that do not need a seat the allowance is 1x23kg (50lb) except for economy light.
-Passengers travelling with babies can also bring in collapsible seats or car seats along with the free check in allowance.
Musical instruments
-Musical instruments that cannot be fitted into the hand baggage can be carried inside as check in baggage or paid extra.
Sports instruments
-If the equipment fits into the standard size of the airlines, it can be carried free of charge otherwise passengers will need to pay for extra weight or
extra luggage.
Extra Bags
-Extra bags are allotted as long as passengers arrange this before flying and pay extra.
Oversized Bags
- Travellers carrying baggage bigger than the airline’s standard dimension 90x75x43cm (35.5×29.5x16inch) need to pay extra at the check in desk where
a staff will arrange the necessary
-Baggage bigger than 190x75x65cm (75×29.5×25.5inch) can be flown in as cargo after contacting the freight forwarder with extra charges.
Baggage allowance with Partner flights and Connecting flights
-Passengers travelling to and from US with ticket no. starting as VS can check in with the baggages policy of the Virgin Atlantic Airways otherwise the
Baggage policy of the connecting Airway may apply
-Passengers to or from destinations besides the US should check in to the baggage policy of the Airlines which have codeshare agreements with
Virgin Atlantic Airways .
DIFFERENT CLASS OF THE AIRLINES
Virgin Atlantic Airways offer three main classes for the convenience and attainability of the customers on the following basis
1. For Economy Cabins, amazing services, delicious food and entertainment are provided. Customers flying economy classic and delight are free to
choose any seats during boarding except for economy lights where seats are allotted during check ins.
2.For Premium Cabins, passengers can enjoy comfy premium seats any time with lots of space to stretch along with spectacular services and mouth
watering food.
3.For Upper Cabins, the Airlines provide top-notch service from the start to finish with comfortable beds and personal space to enjoy a cosy ride.
CHILDREN AND BABIES POLICY
For Unaccompanied children
-In order to prevent frequent contact of the crew members with the customers as part of the social distancing norms due to the Covid 19 pandemic, the
Airlines have suspended the travelling allowance of children from age 0-12 years without company.
- This is to maintain the safety and health of the children.
For children with company
-Children from 0-12 years can be accompanied and seated next to adults 16 years and above.
-The Airlines offer exciting kid meals and entertainment for the comfortable travel of your child and you can check this out in the children section.
For Travellers with babies
- The baby must be at least 48 days old and healthy.
-There are Baby Friendly cabin crew members to assist and help you all throughout the journey.
-The Airlines have inbuilt cots and changing facilities.
-For Mothers breastfeeding in flight, there is no policy against such and the airlines can provide extra blankets or seats in the gallery if needed.
-The Cabin Crew members can also help you to warm your milk or keep them in an ice bucket to keep it cool for later use.
VIRGIN ATLANTIC AIRWAYS SPECIAL ASSISTANCE
Passengers in need of special assistance may contact the airlines 48 hours before the flight so as to prepare for the specific requirements. To ensure
safe and comfortable journey Virgin Atlantic Airways have establish certains measures while flying with them viz :
-The Airlines have made sure that the wheelchairs used while onboarding are thoroughly cleaned with disinfectant and proved to be effective against viruses.
- Customers are requested to put on face masks at all times except for those with medical conditions.
-Priority is given to passengers who require extra boarding time or assistance.
-Special Arrangements like check in priority, pre or late boarding, pre seat assignments and other requirements are given to our customers with hidden
disabilities such as autism,severe anxiety or dementia.
1. For customers flying with special medical conditions, the airlines may need a certificate from your doctor and willingly provide escort assistance,
supplementary oxygen and other fitness criteria as cited by the World Health Organization(WHO) subject to additional charges.
2. For customers with contagious diseases whose symptoms are seen days before flying, make sure to contact special assistance after which the airlines
will provide necessary procedures.
Here is a list of some diseases and the suitable time to travel
Communicable diseases | Suitable time to travel |
Chicken Pox | A week after disappearance of spots |
Cholera Hepatitis A | When you feel better enough to travel |
Measles Rubella | 5 days after the spotting first appeared |
Mumps | 1 week after the swelling began |
Tuberculosis | Obtaining medical certificate to show you are unaffectious |
Whooping cough | Please contact special assistance |
Flu | After the symptoms subsides |
3. For Pregnant Women that want to travel between 28 to 32 weeks of the pregnancy, a medical certificate stating that you are fit to travel and have no
complications is required from your doctor.
PET POLICY
Virgin Atlantic has restricted the travelling of pets till 2022 due to the
covid 19 pandemic. However for those in requirements of assistance from
pets while travelling, it can be permissible under strict agreements as
follows:
-The pet must be fully vaccinated and proclaimed safe by a veterinarian
-Passengers are liable to repay any loss, fines, charges incurred by the airlines
-The Airline is not responsible for any sickness, injury or fatality of the pet.
REFUND POLICY
(A) For Refundable tickets
-Tickets bought at discount may partly or fully be refundable on cancellation.
- If passengers have no use of the refundable tickets, the airlines will refund the amount including all the various charges like carrier charges, taxes
and surcharges.
-If passengers have used part of the refundable tickets, the airlines will refund the fare difference and any extra charges imposed related to the part of
the unused ticket.
(B)For Non Refundable Tickets
-Make sure to take travel insurance in case cancellation is required.
-Unused non refundable ticket holders can still apply for refunds from taxes, fees and charges taken by government, government scheme costs, etc.
-The airlines can refund the unused portion of non refundable tickets if passengers are eligible for a refund under regulation 261/2004.
-The airlines will make a full refund without levying any administration charges for any non refundable tickets in the event of the demise of the passenger
before the flight.
CONTACT US
Customer Center : +44(0)3448747747.
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