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AUSTRIAN AIRLINES
Want to take a trip to the beautiful Austria? What better way than choosing Austrian Airlines Flights! Continue reading to know everything about them, and claim your perks!
HISTORY
The airline was founded in 1957 when Air Austria and Austrian Airways merged, but its history dates back to 1923 when Austrian Airways was
founded. It was a state-owned corporation for the most of its history.
Austrian ordered the Sud Aviation Caravelle, its first jet-powered airplane, on February 18, 1963.
Following that, it adopted several types and modifications of the Douglas DC-9 aircraft, and by the end of 1971, Austrian had gone all-jet.
It added the DC-9-80, also known as the McDonnell Douglas MD-80, to its fleet in the 1980s.
Throughout the 1980s and 1990s, many airliners from Airbus, Boeing, Fokker, and other manufacturers were introduced.
Austrian joined the Star Alliance in the year 2000. Austrian Airlines was purchased by the Lufthansa Group in 2009.
Following its ownership, the company implemented both fleet growth and cost cutting measures as it reformed; apparent modifications
included route revisions, a new corporate design, and updated aircraft livery.
The company proceeded to restructure its fleet and route structure in the late 2010s.As a result of the COVID-19 epidemic, the airlines
temporarily halted services on March 17, 2020.
ALL DESTINATIONS THAT AUSTRIAN AIRLINES FLIGHTS FLY TO!
Armenia, Aruba, Australia, Austria, Azerbaijan, Belarus, Belgium, Benin
Bosnia and Herzegovina, Brazil, Bulgaria, Burkina, Faso, Cameroon
Canada, Chad, China, Colombia, Côte d’Ivoire, Croatia, Cuba, Cyprus
Czech Republic, Denmark, Dominican Republic, Egypt, Equatorial Guinea
Estonia, Finland, France, French, Guiana, Gabon, Georgia, Germany, Greece
Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq
Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Laos
Latvia, Lebanon, Libya, Lithuania, Malaysia, Maldives, Mali, Mauritius
Mexico, Moldova, Montenegro, Morocco, Myanmar, Nepal, Netherlands
Nigeria, North Macedonia, Norway, Oman, Philippines, Poland, Portugal
Qatar, Republic of the Congo, Romania, Russia, Saudi Arabia, Serbia
Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia
South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, France
Germany, Tanzania, Thailand, Turkey, Ukraine, United Arab Emirates
United Kingdom,United States
CURRENT FLEET FOR AUSTRIAN AIRLINES
They provide their clients some impeccable carriers with a
well-maintained, contemporary fleet.
It comes with protection and comfort, making each journey a remarkable flying experience.
Airbus A319-100
Airbus A320-200
Airbus A321-100
Airbus A321-200
Boeing 767-300ER
Boeing 777-200ER
SERVICES AND PERKS FOR THE PASSENGERS!
1.STAR ALLIANCE
–The Alliance now offers seven fare options, including Africa Airpass, Asia Airpass, China Airpass, Europe Airpass, North America Airpass, Circle Pacific Fare,
and Round the World Fare, following the most recent reformulation with the addition of Asia Airpass.
Airpasses – Customers can use Star Alliance Airpasses to travel within a specific geographic region on flights operated by the various Star Alliance airlines.
Fares are calculated using flight vouchers and provide a better price/quality ratio than purchasing individual Austrian Airlines Flights
tickets for the same routes.
Airpasses can be purchased in coexistence with any international round-trip ticket on a Star Alliance member airline for their travel in the region they want.
Circle Pacific Fares – The Circle Pacific Fare was created to make it easier to travel between Pacific destinations by combining flights from several
Star Alliance airlines. Passengers can choose from a variety of places to construct a custom circular itinerary. When passengers have the option of
purchasing First, Business, or Economy Class fares, the fee is computed depending on the total distance travelled and the class used.
Round the World Fares – Star Alliance will continue to provide its popular Round the World Fare, which allows travelers to travel around the world by
using the full Star Alliance network. This fare product provides reasonable costs when compared to single point-to-point tickets, with levels
established according to the distance and class used. Passengers can choose between three mileage levels: 29,000, 34,000, or 39,000 miles.
Travel in Economy, Business, or First Class is included in the fare. The tickets are good for a year and allow for three to fifteen stopovers. In addition, a
Book and Fly with the Star Alliance Passengers can arrange their Round the World and Circle Pacific vacations from the comfort of their own homes, 24 hours a day, 365 days a year, using
Star Alliance’s “Book & Fly” online booking service. Electronic tickets are issued instantly and bookings can be made from anywhere in the world.
The Austrian Airlines Flights booking system is offered in three different languages: English, German, and Japanese.
2.MILES & MORE PROGRAMME
There are two different kinds of miles.
Your reward miles can be redeemed for a variety of fantastic prizes by you and your parents. The best part is that your award miles will not expire as long as
you are a JetFriends member. This implies you can accumulate award miles for a long time. Per calendar year, status miles are tallied.
These determine whether you are a Miles & More Member, Frequent Traveller, or Senator within the Miles & More programme.
WHAT’S NEW WITH AUSTRIAN AIRLINES
Domestic Travel During COVID-19
–Physical distancing at the airport – Physical distancing is required at the airport, and during boarding. Check in beforehand online or on the Austrian Airlines app
to avoid contact.
–Wear face coverings – Face coverings or masks are a necessity. The airlines also have face masks available.
–Food and beverages onboard – You are requested to continue wearing a face mask or covering while not drinking water/consuming food.
–Air and ground cleanliness – The airlines ensure to clean high touch surfaces regularly, along with the aircraft, airports and lounges. Hand sanitizer is also
available readily.
International Travel During COVID-19
KEY POINTS TO REMEMBER:
–Get the pre-travel requirements for your destination and transit points.
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Get declaration forms for both directions of your travel.
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Get managed isolation arranged or somewhere to stay in case plans change.
–Make sure to check your passport and if all required visas are valid.
–Make sure to securely ![]()
add your passport details to your Austrian Airlines Flights booking.
The rest of the guidelines are the same as the Domestic travel guidelines mentioned above.
Check their website more information!
BAGGAGE ALLOWANCE AND POLICY
Dimensions and weight that are acceptable:
a maximum size of 158 cm (h + w + l)
a maximum weight of 23 kgs, or 32 kgs in Business Class.
For Free baggage allowance, click here
DELAYED, LOST OR DAMAGED BAGGAGE
For Delayed, Lost baggage:
1.It should be reported at the airport. Have you been waiting for your case at the carousel for a while? Please notify our employees at the airport if your case
does not arrive. You’ll get a written confirmation with a transaction number that you may use to track the status of your missing bags online. Please keep a
copy of this confirmation in a secure location.
2.It should be reported on the internet. You could also report your missing luggage online simply to avoid long lines at the airport desk.
Follow the link below to report your baggage missing online:
https://mybag.aero/baggage/#/austrian/en-gb/delayed/ticket-details/login
For Damaged baggage:
1. How to Make a luggage report
Is there something missing from your bag that was damaged during transport? Please seek a damage report with a transaction number from airline’s staff at
the airport. You are requested to keep this damage report safe and secure till the moment you don’t get a replacement.
2.Hand over your belongings
Please also give our contractual partner the original invoice, baggage tag, and baggage loop, as well as the damaged bag. They will provide you with the contact
information for your contractual partner.
3.Find a new one.
The value is estimated using the original invoice, and you will be given a replacement bag with the same value. If you don’t have the invoice, the airlines will
estimate the value and send you a replacement bag from their contractual partner.
SERVICES
ECONOMY
1.Short- and moderate – haul flight services Dependent on the flying time
Austrian Airlines’ crew will give the customers drinks, snacks, or a meal.
On certain flights, they offer a large selection of Austrian wines, beers,
coffee, tea, and alcohols. One can use their eJournals platform to
download magazines and newspapers prior to your vacation.
The online version of the Austrian magazine is also accessible.
If you want to browse the web, FlyNet internet access is available on
Austrian Airbus flights.
2.Long-haul flight services
On the long-haul trips, you’ll reach at your location even more comfortable.
In addition to the services offered on short and medium-haul routes,
additional services are available.
–Seat quality has been improved- Long-haul flights will be more
comfortable thanks to ergonomic seats with a special rest feature.
You can reserve your favourite seat at the time of reservation or up to one
year in advance of travel.
Moments of pleasure– During your flight, you can choose from two DO & CO
menus.
Depending on the departure time, we will greet you with exquisite delicacies
following take-off.
If your flight arrives early in the morning, they will prepare a breakfast or
snack for you ahead of time.
Throughout your flight, you can choose from a variety of drinks.
–The most enjoyable entertainment– On long flights, Austrian wide
entertainment package will provide lots of diversity. Adults, children, and
young people can pass the time with music, their eJournals, and the
Austrian magazine in addition to up to 400 hours of films and television.
PREMIUM ECONOMY
On long-haul flights, Premium Economy Class is the travel class with the
most comfort.
Take advantage of various benefits, including an extra-wide seat with a
higher tilt angle for a more relaxed flight.
Seats that are extra comfy
-You may expect a modern seat that you can customize to your specific
needs in Premium Economy Class. A bigger seat area, foot supports, and
adjustable head support will provide you with a high level of comfort.
Due to the plug and USB connection, the somewhat broader armrest with
foldable table may be perfectly converted into a transportable office.
In the additional storage area, you may keep your personal belongings
close at hand.
Extravagant features
–Due to their increased baggage allowances, you won’t have to limit yourself with your luggage. On board, you’ll be given a Premium Economy Class
Amenity Kit, which includes a sleep mask, toothbrush, and other handy items for your travel.
–Onboard, you will be given a free drink to help you relax. Their crew will serve a three- to four-course dinner with a choice of three main dishes after we reach
flying height. Depending on the time of day, you will be offered breakfast or a snack when you arrive. Throughout your journey, they will have a variety of
refreshments accessible, including Austrian wines, beer, coffee, tea, and spirits.
–Their entertainment programme on board consists of 350+ hours of video and audio programming on a twelve inch touchscreen that you can enjoy with
their noise cancelling headphones. You can also use the remote control for easier control.
BUSINESS
1.Short- and moderate – haul flight services
As a Business Class traveller, you may take advantage of a variety of privileges both before
and after your flight. Increased excess baggage limits, priority airport treatment, access
to the Business Class club, increased privacy on board, and special DO & CO food
innovations are just a few of the benefits.
2.Long-haul flight services –A good night’s sleep
In seconds, their high-tech seat transforms into an almost two-metre long bed, allowing you
to lay back and rest.
Noise cancelling headphones and an individually adjustable air cushion system are among
the amenities that make the journey even more enjoyable.
–Delicacies from the kitchen
DO & CO’s special menu items will be ready for you on board. Austrian coffee specialties
such as “Einspänner” and “Wiener Melange” are served in their café in the sky.
–Kit of Amenities
Amenity Kits with everything you need for a peaceful vacation are provided to Austrian
Business Class passengers. The Amenity Kits include a high-quality face cream and lip
balm in addition to an eye mask, socks, earplugs, and a toothbrush with toothpaste.
On select flights, Austrian Airlines passengers will also receive a limited–edition compact
knapsack with an Austrian design.
–Leisure
With the high-resolution 15-inch touchscreens
(38 cm) and noise-cancelling headphones, you can enjoy
up to 400+ hours of digital video and music enjoyment.
–Seats with privacy
Make a reservation for a private seat. A seat that has
more shelf and storage capacity than any other.
The Austrian Privacy Seat is a unique Business Class
addon that you can order on long-haul flights.
DO YOU HAVE CHILDREN TRAVELLING ALONE? READ THIS!
On the direct connections, Austrian Airlines are now accepting bookings for unaccompanied minors.
If you already have a confirmed direct flight for your child that includes assistance, it is still valid.
Unfortunately, there is no help service available for connecting flights at this time. If you already have a
confirmed connecting connection for your child, including help service, please call the Service Center
right away for any help further.
There are a variety of reasons why a youngster must travel alone, but you should not be concerned.
During the journey, the unaccompanied minors service will care after your kid.
Assistance is needed for children aged five to eleven, although it can also be requested for children up
to the age of seventeen.
This manner, even if the travel is disrupted, such as if the connecting flights are postponed, you can be
assured that the child will receive extra attention.
Your child will be cared for throughout his or her stay with Austrian Airlines. Your child will be met at
the airport, transported to the plane, and entrusted to the crew.
During the flight, the crew will greet your child and take them to the person who will be picking them
up at the arrival gate. If there are any unexpected developments, the guarantee that they will be taken
good care of and that the relevant individuals will be contacted as soon as possible.
FEES
–Europe – EURO 85![]()
–North Africa and the Middle East – EURO 95
–Middle East – EURO 115![]()
–Intercontinental medium distance – EURO 125 (USA east coast, Canada and the Maldives)
–Intercontinental long distance – EURO 150 (USA west coast, Japan, China, Thailand and South Africa)
TRAVELLING WITH PETS
For new bookings, kindly read the new entry restrictions. The link is provided below.
https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/high-risk.html
Please take note:
–In an authorized transporting container, you can transport up to two healthy pets.
–At the very least, your pet must be twelve weeks old (16 weeks from or to the USA). Weaning is the process of separating young animals from their mothers.
–Depending on your animal’s size, weight (with transporting container), as well as the appropriate rules in the nation concerned, the pet may be transported
in the cabin and/or cargo hold.
–The transportation of your assistance dog is subject to special regulations (for example guide dog or hearing dog).
SMALL PETS ARE ALLOWED IN THE CABIN
The transport container must be able to:
–be supple, bite-resistant, and leak-proof
–odour-proof is a term used to describe a material that is impervious to odours
–even when closed, be suitably ventilated
–be big enough to fit the pet in a natural sitting position
–The combined weight of the animal and the transporting container should not be more than 8 kgs, and the transporting container should be no larger than
118 cm (55 x 40 x 23 cms) in order to fit conveniently beneath the seat in front of you.
Note: pets must be transported as cargo in some destinations, including the United Kingdom and Northern Ireland, Hong Kong, and South Africa, regardless
of size.
LARGER ANIMALS INSIDE THE CARGO COMPARTMENT
Animals that do not fit in the passenger’s cabin may well be transported inside the cargo compartment if the applicable transportation requirements are
followed.
At the time of reservation, please let us know the weight and size of the transporting container you’ll be bringing. IATA (International Air Transport Association)
requirements must be followed by the container.
Austrian will look into space availability and cargo possibilities in the airplane. In a single transporting container, a maximum of two pets, who have to
be familiar to each other, with a maximum individual weight of 14 kgs per pet, may be supported.
At check-in, Austrian Airlines maintains the right to inspect the quality of the transporting container and the behaviour of the animal to guarantee that it is
transported safely and securely all through the flight.
NEED A REFUND?
For any refunds, visit the link below
Unfortunately, cancellation of your booking online is not allowed or possible by Austrian Airlines
CONTACT AUSTRIAN AIRLINES!
Phone
+36 1429 2204
Email
austrianteambrq@dlh.de
Contact the Austrian Service number
+43 1 70148 1000 for information on bookings
Address
Austrian Airlines AG
Office Park 2, Postfach 100
1300 Wien-Flughafen (Vienna Airport)
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